Effective date: 15/01/2026
Last updated: 15/01/2026
Welcome to NovoVital (“we”, “us”, “our”). These Terms and Conditions (“Terms”) govern your use of our website, services, training, and digital platform (the “Services”).
By accessing our website or using our services, you confirm that you accept these terms. If you do not agree, you must not use our website or services.
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1. About NovoVital
NovoVital is operated by NOVOVITAL LTD, a company registered in England and Wales.
Company name: NOVOVITAL LTD
Company number: 16883846
Registered address: Reuben House, Allen Street, Hucknall, Nottingham, NG15 7DS
Contact email: [Insert email address]
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2. Who these Terms apply to
These Terms apply to:
• Visitors to our website
• Pharmacists and pharmacy team members are accessing our training.
• Patients and individuals using our app/platform
• Organisations are purchasing or accessing our services.
To use our services, you must be at least 18 years old.
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3. Medical disclaimer (Important)
NovoVital provides education and digital self-monitoring tools. Our services do not:
• provide medical advice
• replace professional clinical judgement
• diagnose conditions
• prescribe or supply medicines
• provide emergency support
If you have concerns about your health, you must contact your pharmacist, GP, prescriber, NHS 111, or emergency services (999) as appropriate.
You are responsible for decisions you make based on your own circumstances and professional responsibilities.
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4. Using the NovoVital website
You may use our website for lawful purposes only. You must not:
• misuse the website or attempt to access it unlawfully
• Upload harmful codes or viruses.
• copy or redistribute content without permission
• use our website in a way that breaks any law or regulation
We may suspend or restrict access to the website for maintenance, security, or operational reasons.
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5. Training services (Pharmacy training)
5.1 Training access
NovoVital offers professional training related to safe weight management support and GLP-1 medicines in community pharmacy settings.
Training may be delivered:
• online (e.g., Zoom or similar platforms)
• through digital learning materials and resources
5.2 Certificates and renewal
Where a certificate is issued, the certificate will:
• be valid for 12 months from the issue date (unless stated otherwise)
• Renewal through annual refresher training is required where applicable.

NovoVital reserves the right to:
• update training content to reflect best practice and guidance
• withdraw or refuse certification if misuse or misconduct is identified
5.3 Free promotional training
From time to time, we may offer promotional access (including free training) for a limited time. Promotional offers:
• may be changed or withdrawn at any time
• apply only to eligible users during the stated period
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6. Patient platform / app access
NovoVital may provide access to a patient-facing monitoring tool/platform to support recording of wellbeing and treatment-related information.
6.1 Acceptable use
You agree to use the platform responsibly and not to:
• upload unlawful or inappropriate content
• submit false or misleading information
• attempt to interfere with the system’s performance or security
6.2 No guarantee of outcomes
NovoVital does not guarantee:
• weight loss outcomes
• clinical improvement
• suitability for any medical condition
The platform is intended to support structured self-monitoring only.
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7. Accounts and security
If you create an account, you are responsible for:
• keeping your login details confidential
• ensuring your information is accurate and up to date
• all activities occurring under your account
We may suspend accounts that appear to be misused, fraudulent, or unsafe.
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8. Prices and payment
Prices for Services will be displayed on our website or shared at point of purchase.
Payments may be processed via third-party payment providers. By purchasing, you confirm you are authorised to use the payment method.
We reserve the right to update pricing at any time. Where applicable, price changes will apply from the next billing/renewal period.
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9. Refunds and cancellations
9.1 Training refunds
If you purchase training, refund eligibility will depend on the circumstances and whether the training has already been accessed or delivered.
Unless required by law, refunds may not be available where:
• training has already taken place
• digital materials have already been accessed/downloaded
• certificate issuance has already occurred
9.2 Subscription refunds
If your app/platform access is offered as an annual subscription, you may not be entitled to a partial refund once access has started, unless required by law.
To request cancellation or support, contact [Insert email]
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10. Intellectual property
All content on the website and Services is owned by NovoVital or licensed to us, including:
• branding and logos
• text, documents, videos, slides
• training materials
• platform content and design
You may not copy, reproduce, distribute, or resell any content without our written permission.
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11. Privacy and data protection
We take privacy seriously. Our collection and use of personal data is governed by our Privacy Policy.
You can access our Privacy Policy here: [Insert link]
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12. Third-party links and services
Our Services may contain links to third-party sites or rely on third-party platforms (e.g., Zoom, payment processors). We are not responsible for their content, policies, or availability.
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13. Liability (Important)
Nothing in these Terms limits liability where it would be unlawful to do so, including for fraud or death/personal injury caused by negligence.
To the maximum extent permitted by law, NovoVital will not be liable for:
• losses resulting from reliance on training materials without professional judgement
• clinical decisions made by healthcare professionals
• interruption, errors, or downtime in the Services
• loss of profits, revenue, business, or data
You acknowledge that use of our Services is at your own risk.
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14. Changes to these Terms
We may update these Terms from time to time. The latest version will always be published on our website with the updated date shown at the top.
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15. Governing law
These Terms are governed by the laws of England and Wales. Any disputes shall be handled by the courts of England and Wales.
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16. Contact us
For questions or support, contact:
info@novovitaltraining.co.uk
NOVOVITAL LTD, Reuben House, Allen Street, Hucknall, Nottingham, NG15 7DS